Intelligent customer success, on autopilot. Coraleye unifies every interaction across your stack and deploys Cory — an AI agent that catches churn before you'd notice the pattern.
Customer success teams are flying blind. Accounts get hot-potatoed between onboarding, account management, product, and support — with every interaction scattered across Zendesk, Intercom, Gong, Slack, and email. By the time anyone connects the dots, the customer has already decided to leave. We built Coraleye to change that.
Coraleye was founded by three friends from the Bay Area and Northwestern — Chris, Arman, and Duane — who saw this problem firsthand across finance, AI engineering, and investing.
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Accounts are hot-potatoed between onboarding, account management, product, and support. Every team sees a slice of the story — no one sees the whole thing.
By the time anyone connects the dots, the customer has already decided to leave.
Coraleye ingests every customer touchpoint, Cory reads the patterns, and the right play is executed before a human would have thought to look.
Every interaction — support tickets, calls, messages, emails — flows into a single customer timeline. No more tab-switching, no more gaps.
Cory reads patterns across every system simultaneously — tracking sentiment shifts, response lag, feature friction, and escalation signals no single tool can see.
Cory deploys the right recovery play — a QBR trigger, an outreach draft, an escalation flag. Your CSM approves in one click. No missed windows.
Cory reads across the full customer timeline — every Zendesk ticket, Gong call, Slack message, and email thread — and connects signals that no human would catch in the noise of eight parallel relationships.
When a pattern points to risk, Cory doesn't file a report. Cory pushes the recovery play, before anyone thought to ask.
We have sometimes up to eight people interacting with the customer at any given time. It is very hard to look across all of those different connections.
Most companies aren't systems of action, they are systems of recommendations.
I would like my CSM team to spend zero time on follow-ups and actually taking action.
Watch how Cory unifies a full customer timeline and surfaces a recovery play in real time.